Shipping and Returns

Delivery Policy

This delivery policy applies to all purchases made through our Nordeliv website. By placing an order, you agree to the terms below.

1. Delivery area

We deliver products to customers worldwide. Delivery times and shipping costs may vary depending on the destination.

2. Delivery times

Delivery times depend on the respective supplier and the origin of the product. Normal delivery time is 2-7 working days. In some cases, the delivery time may be longer for international deliveries, customs clearance or unforeseen delays.

3. Shipping cost

The shipping cost is calculated at checkout before you complete your purchase. Free shipping may be offered during promotions.

4. Delivery and tracking

Once your order has been shipped, you will receive a tracking number via email, if available. Please note that some international shipments do not always offer full tracking.

5. Split deliveries

If your order contains multiple products, they may be delivered separately from different suppliers. You will not pay additional shipping for these split deliveries.

6. Delays and lost shipments

We are not responsible for delays caused by customs, shipping companies or events beyond our control. If your shipment has not arrived within 30 days of delivery confirmation, please contact us at [your email address] and we will investigate the matter.

7. Changes

We reserve the right to update this policy without prior notice. The latest version is always available on this page.

Returns

We have a 30-day return policy, which means that you have 30 days from the date you received the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.

If you would like to request a return, please contact us at gustavericsson99@gmail.com.

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.

If you have any questions about returns, you can always contact us at gustavericsson99@gmail.com.

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.